Our lowest weighted category looks at whether CBD brands put owners and their dogs first, with no-fuss shipping, incentives for long-term customers, and guarantees that make it easier to try out oils for the first time.
Why does shopping experience matter?
Many owners use CBD on a daily basis, which means they rely on brands for a consistent supply. For this reason, it’s important to interact with brands that reward customer loyalty.
We score brands more highly when they take steps to reduce additional costs and offer incentives to repeat customers.
Most often, this means free shipping and/or providing a discount when owners subscribe to receive products on a monthly basis.
Because CBD can be expensive, and dogs may need to try several brands before finding a good fit, we also award points to brands that make it easier for owners to sample products. Currently, most brands achieve this via money-back guarantees.